Our Strategy and Business Model

Our AAA differentiated growth strategy

We want to be the most trusted TQA partner for our customers, the employer of choice for our employees, to demonstrate Sustainability Excellence everywhere in our community and deliver significant growth and value for our shareholders.

To achieve this ambition, we are focused on three goals:

• Continue to lead the industry and invest in our global ATIC capacity to ensure we have the right geographical exposure to the right structural growth opportunities.
• Embed our powerful 10X culture across the organisation, empowering our amazing people to deliver an exceptional performance and taking Intertek to new heights.
• Create sustainable growth and value for all stakeholders, leveraging the best in class operating platform we have built and returning excess capital to our shareholders.

We will reach our goals by implementing our AAA strategy to unlock the significant value growth opportunity ahead. We pursue three strategic priorities and three strategic enablers.

Our strategic priorities

Our strategic enablers

Our business model

Our vision is to be the world’s most trusted partner for Quality Assurance, and we are committed to 'Doing Business the Right Way'.

Our leading ATIC solutions are mission critical for the world to operate safely and we strive to make the world a better, safer and more sustainable place for all, now and for future generations.

Our work covers everything from testing toys to inspecting power stations, from supporting excellence in electric mobility to promoting circularity in tourism, from certifying vaccines to providing end-to-end Quality Assurance across every aspect of an organisation’s operations and supply chain.

Our ability to drive amazing growth in high-margin sectors is based on the following strengths:

• We create amazing opportunities for our 45,000 people to thrive, always striving to offer the best customer service to our clients.
• We support 400,000+ clients with innovative solutions that enable them to operate with higher standards on quality, safety and sustainability in each part of their value chain.
• We operate a high growth cash compounder earnings model with a proven track record of sustainable value creation over the long term.
• We support and enhance our communities and the environment across our global network of state-of-the-art operations in more than 100 countries.
• Governments and regulators expect compliance with all global, regional and local regulation, responsible business practices and collaboration on the transition to net zero.
• Sustainability is central to everything we do, and we demonstrate our commitment and passion to help our clients make a difference, as well as bettering ourselves every day.

These qualities set us apart and underpin each of our business divisions.

Our TQA value proposition

Intertek’s innovation-led, end-to-end value proposition helps organisations to mitigate risk at every stage and operate safely, effectively and with peace of mind in a complex world.

Where we operate

Five divisions, one focus – to drive amazing growth in high-margin sectors